1. Introduction

At Tryzent, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot platform and services.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and email address when you create an account
• Payment information for subscription services
• Communication preferences and settings
• Support requests and correspondence

Usage Information

We automatically collect certain information about your use of our service:

• Device information (IP address, browser type, operating system)
• Usage patterns and feature interactions
• Assistants performance and analytics data
• Log files and technical data

Chatbot Data

When you create and use Assistant through our platform:

• Training data and conversation flows you input
• Assistants configurations and customizations
• End-user interactions with your assistants (if analytics enabled)
• Performance metrics and usage statistics

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide, maintain, and improve our services
• Process transactions and manage subscriptions
• Send important service communications and updates
• Provide customer support and technical assistance
• Analyze usage patterns to enhance user experience
• Ensure platform security and prevent abuse
• Comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, including:

• Cloud hosting and infrastructure providers
• Payment processing companies
• Analytics and monitoring services
• Customer support platforms

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security issues
• Enforce our terms of service

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data centers and infrastructure
• Employee training on data protection practices

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Account information is retained until you delete your account, after which we may retain certain data for legitimate business purposes or legal compliance requirements.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request information about the data we have about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request export of your data in a portable format
• Opt-out: Unsubscribe from marketing communications

8. AI and Machine Learning

Our AI systems may process and learn from data to improve chatbot performance. We implement privacy-preserving techniques and do not use personal information for AI training without appropriate safeguards. Users maintain control over their chatbot training data and can opt out of certain data processing activities.

9. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses and adequacy decisions where applicable.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze platform usage and performance
• Provide personalized experiences
• Ensure platform security

You can control cookie settings through your browser preferences.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our platform. The updated policy will be effective when posted, and your continued use constitutes acceptance of the changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: